1. Order Processing Time
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All orders are processed within 1–2 business days (excluding Sundays and public holidays).
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Once processed, you will receive a confirmation email with your tracking details.
2. Shipping Time & Delivery
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Standard Delivery: 3–7 business days (depending on location).
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Express Delivery (if available): 1–3 business days.
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Delivery times may vary due to factors beyond our control such as weather, courier delays, or high-volume periods.
3. Shipping Charges
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Free Shipping on all orders above ₹999.
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For orders below ₹999, a flat shipping fee of ₹50 may apply.
4. Order Tracking
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Once your order is shipped, you will receive an email or SMS with tracking information.
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You can also track your order directly on our website using your order ID.
5. Delivery Locations
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We currently ship across India.
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For international shipping inquiries, please contact our support team.
6. Delivery Issues
If your order is delayed, missing, or damaged during delivery:
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Please contact us within 48 hours of the expected delivery date.
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We’ll coordinate with the courier service to resolve the issue as quickly as possible.
7. Incorrect Shipping Information
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Customers are responsible for providing accurate shipping details.
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If an order is returned due to incorrect address or non-availability, re-shipping charges may apply.
📞 Need Help?
If you have any questions or concerns, reach out to us:
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📍 Office Address:
Metrogents Clothing , Gram Panchayat Santol, SHOOP NO.26,RAHEMANI COMPLEX, OPP. MADINATUL ILM SCHOOL, Santol, Sabarkantha, Gujarat, 383225📞 Phone: +91 8128682627
📧 Email: metrogents069@gmail.com